Contact Shein Germany Customer Service
How to Reach a Person at Shein Germany
Headquarters:
-
+659 665 4077
Shein Germany Emails:
Shein Germany Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Shein Germany Phone Number | +659 665 4077 |
| Most Popular Shein Germany Email Address | germany@shein.com |
| Issue Resolution Rate | Low (14% reported full resolution) |
| Shein Germany Customer Service Rating | 2.4 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 25% phone, 75% email |
| Common Reasons for Contact | Return/ replace, refund, shipping and delivery |
Contact Information
Shein Germany Website:
Shein Germany Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Hours:
Monday - Sunday: 9:00am - 10:00pm
Other Location:
Infinite Styles Ecommerce Co., Ltd
10 Ely Place
Dublin D02 HR98
Ireland
Mailing Addresses:
2nd Fl., Glendenning House, 6-8 Wicklow St.
Dublin 2, D02 AX90
Ireland
SHEIN Privacy Office
757 S. Alameda St., Ste 340
Los Angeles, CA 90021
United States
Summary of Shein Germany Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein Germany?
Shipping and Delivery Question:
- “Because of shipping”
- “Issues with delivery”
- “Havent got all my oders”
Return/ Replace Question:
- “My return shipment didn’t arrive yet need to know about details”
- “Return issue”
- “Return”
Refund Question:
- “Refund needed”
- “Because of issues of unrecieve items and refund”
- “Refund”
Request for Information Question:
- “About my order”
- “About my packet”
- “I need to know who has used my credit card”
Product/ Service Question:
- “Fail thing”
- “My product not coming”
- “Problem with my order”
Payments and Charges Question:
- “I want to reset my payment method”
- “I paid 145 euros and it's nor showing.And klarna kept on sending late fees payment ro me.t”
- “Reimbursement”
Account Question:
- “My account is money no withdraw”
- “My Oder yesterday not come but today is come but my account money is back this is my reason”
- “I oder things and I need account number too pay my orders please”
Activation/ Cancellation Question:
- “I want to cancel my order”
- “I need to cancel one order I Dd a double bestellen”
- “Cancel order”
Cards Question:
- “Subject: Report of Stolen Card and Unauthorized TransactionsMy Visa card was stolen. Someone withdrew money and placed an order on Shein. Please block the card and investigate the fraud. I need a replacement card urgently.”
- “Taken more money from card”
- “Take more money from my card.”
Staff Question:
- “Kundenservice”
- “Reden mit Kundenservice”
- “Kundenservice antwortet nicht”
Other Question:
- “Réclamation de mon colis non reçu”
- “Rückerstattung”
- “Bestellung nicht auffindbar”
Compare Shein Germany Customer Service To
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